A CAreer In Product
A Different Approach
I bring the left and right side of my brain to every problem.
Starting out in fine arts, I quickly adapted my creativity to
solving wicked technical problems in corporate spaces.
USAA
Leading two Product Teams
Developing an Investment Site
Developing an Investment Site
I got into UX just as USAA was heading up their new UX department. I brought two teams together using SAFe Agile Ceremonies; a way of working they had never experienced. I brought business needs to the UX space for my teams.
Developing an Investment Site
Developing an Investment Site
Developing an Investment Site
I discovered an opportunity for USAA to build a mini investing site. I wrote a white paper and took a tiger team through a one week Google sprint to deliver a solution which was approved by our executive sponsor.
Loss of a Loved One
Developing an Investment Site
Loss of a Loved One
I provided leadership end-to-end in the crafting of an empathy-rich experience for members who experienced the passing of a loved one and needed to close down their accounts for fraud prevention and beneficiary payouts.
Allstate
Leading 15 Product Teams
Leading 15 Product Teams
Leading 15 Product Teams
I brought a new approach to Product Design in the UX Product Design area of Claims at Allstate as we were revamping the end to end First Notice of Los experience. I interviewed every member of the team identifying pain points as well as coached product owners in the benefits of capacity planning.
Service Mapping
Leading 15 Product Teams
Leading 15 Product Teams
I Service Mapped the complex FNOL system for Allstate's 3rd party shell environment providing insurance to gig workers
Godaddy
Celebrity Customer Success Management
Celebrity Customer Success Management
Celebrity Customer Success Management
-High Stakes Celebrity Communications: Managed comms with celebrity clients, building custom digital solutions
-Customer Success, Education: Managed Customer Education Team, Led customer solution handoffs
-Program-Wide Leadership: Led the Customer Success UX Program
-Third Party Management: -Led communications between clients, designers, developers and agencies
Small Business Empowerment
Celebrity Customer Success Management
Celebrity Customer Success Management
In customer success, I also worked with identified members in the community to highlight and build a custom website solutions, in order to see their business prosper and bring some worthy attention to their business model.
END-to-End, Product Design to Product Launch
Developing Products - Leading Cross Functional SMEs
Developing Products - Leading Cross Functional SMEs
Developing Products - Leading Cross Functional SMEs
-Manage Innovation: Design a Survey Form and a process to ingest and flow innovative ideas into backlog
-Lead Greatness: Launched & Manage ThinkTank Team with dedicated SMEs from all sectors of the enterprise
-Craft Structure: Launched and Manage top-down standard operating procedures throughout entire enterprise to
enable repeatable processes and bring historical company into new ways of working
-Research: Lead primary & secondary research efforts for data-informed products (Currently: Restaurant Industry)
Building for SAAS in Guidewire
Developing Products - Leading Cross Functional SMEs
Developing Products - Leading Cross Functional SMEs
-Design Thinking: Launched Product Life Cycle, integrating agile, UX processes into a historic system
-Work with IT for Quality control, Underwriting for accuracy, R&D for accurate research and actuary for proper pricing
-UX Program Management: for UX integrated designers building wireframes & supporting visual artifacts
-Designed Commercial P&C Garage BOP policy & UX experience for agents/insures
-Data: Maintain tight alignment with Marketing and Data Science, making data-driven decisions
Thales
Enterprise Security Solutions
Enterprise Security Solutions
Enterprise Security Solutions
-Anomalous Trends: Developing a log which can alert teams to anomalous trends in their enterprise login systems
-Token Managment: Enabling adding or removing users from the portal based upon predetermined login guides.
-Threat Metrics: Building a dashboard which receives various metrics from the organization, designing a custom algorithm display for the determined threat metric percentage awarded to enterprise
-Password Reset Experiences: Designed custom flows for password reset and SSO experiences
Enterprise Security Solutions
Enterprise Security Solutions
-Built Custom Enterprise Security system for Wal-Mart
-Research: Presented my findings to leadership to avoid the launch of a flawed 2.0 update
-Managed 50+ Objectives per Program Iteration